You are here:Home/Frequently asked questions (FAQ)
How long will it take for my web project to be completed?
The timescale of a website design project is often dictated by the client.
If you have a deadline in mind we will make every effort to meet it for
you. The most common delay in the creation and completion of a new
website is waiting for content (text/images) to be sent to us by the
client. For most projects, we try to work within the 4-6 week
Will we need to have a face-to-face meeting to begin the project?
In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs online via, our secure testing server for you to view the work in progress. This way we can have regular communication to ensure you are getting exactly what you expect from the Glomax team.
What services do you provide in addition to web design?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance, web hosting, SEO and marketing, domain registration and graphic design and print. We have you covered.
How should I supply the content for my website?
It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the copy in MS word or similar format. If this is not possible, we can help get your information ready for use on the website. We will also provide you instructions on how to upload the material via FTP or email.
Are there hidden costs associated with web design services?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, we work hard so that the outlined price quote is strictly adhered to. Web design is very much an evolutionary process and often clients change the scope of a project once underway. If the need to alter the price quote arises, we will communicate this to you before any extra work is started. I changes and/or additions are requested by the client additional costs will be agreed to.
Do I need a database for my website?
This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be
advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we
will explain in detail exactly how this will work and the costs associated with this.
How do I update my website?
There are many different methods which can be used to update websites. The
method you choose and the functionality we build into your website
design is solely up to yourself and your budget restrictions. Of course,
Glomax is always available to help you with any future additions and
changes you would like. We will be glad to advise you which method will
suit your needs. If you have a small website consisting of just a
few pages and will only wish to make changes very infrequently, then
usually it is more cost effective simply to ask Glomax to carry out
these changes for you. Other methods which are frequently chosen are
largely dependent upon how much data or information and pictures you
have and how you store this information at present. We can provide
an on line content management system where you can either update
individual products/pages/services or particular sections of your
website. e.g. company news. Alternatively we can provide
functionality such that you can upload your entire product ranges to the
website in one action using spreadsheets etc. We can also add databases
if you wish.
Will everyone see my web site the same?
Your website visitors will see some things differently depending on their
browser, screen resolution setting and their individual computer
settings and toolbars. We design sites with that in mind and
preview them in several browser types and resolution settings before
publishing. Obviously as technology alters then eventually all websites
may need some tweaking or re-evaluation.
Can you provide all our web design and hosting services?
Yes – we are your one stop shop providing all your web services. No more –
not knowing who to call if you have problems – we can register your
domain name – design your website – provide your web hosting and arrange
your email accounts for you.
What is managed hosting?
Our team will take care of the setup, configuration and maintenance of the
website, domain registration/administration, website backups, security
hardening, server monitoring, uptime monitoring and website
installation. Are hosting packages are annual subscriptions.
Does my hosting subscription include 24/7 tech support?
No.As the account administrator, only we have access to the server
technical support. In case of technical issues, simply e-mail or
call us to report the issue and we will do our best resolved as quickly
as possible. Support tickets will be resolved within 24 hours, or sooner.
Can I see how many visitors I’ve had to my website?
Yes we can provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.
Does Glomax build e-commerce websites?
Yes. We have Secure Servers (SSL) which use the latest encryption methods to
ensure that your customers can buy from you website knowing that the
information they enter is secure and safe.
How much will a website cost?
The cost of a web site varies depending on the site and complexity. A starter website containing a homepage, about page and contact page
starts at 7000rs. +GST. If you give us a call we will be pleased to discuss with you, your website design requirements and give you a
quotation based on your unique needs.
How many pages can I have on my web site?
As many as you like. From a search engines point a view – the more the better!
I already have a website and I need it updated, can you help me?
Yes, we would be happy to look at your existing website and give you a quote for updating it.
READY TO GET STARTED?
Contact us today to see how we can help you with your web project!